Frequently Asked Questions

We’ve included a collection of answers to the most frequently asked questions we receive about hiring Soft Play equipment for a party or event. Click on any of the questions below to reveal the answer, and if you still have any questions or concerns, please feel free to contact us and we’ll happily assist you.

No, the Delivery, Set Up & Collection fee is not included. Below you’ll find the fees for various areas in and around Durban:


  • Durban & Close Surrounding Areas
  • Durban North, Umhlanga, Phoenix, Mount Edgecombe, Pinetown, Newlands, Chatsworth, Montclair, Amanzimtoti, Isipingo, Westville, Queensburgh, Malvern, Yellowwood Park, etc…
  • R350
  • Surrounding Areas
  • Hillcrest, Assagay, Shongweni, Waterfall, Umdloti, La Mercy, Kloof, Cowies Hill, Gillitts, etc..
  • R450
  • Outlying Areas
  • Ballito, Zimbali, Shakas Rock, Salt Rock, Tongaat, Westbrook, Bothas Hill, etc…
  • R650

If your area is not included above, or you’d like a quote for an area elsewhere in KZN, please send us an enquiry.

Electronic Bank Transfer (EFT)

A R350 deposit is required to secure your booking.  The balance should be paid at least 2 days in advance to ensure that the payment reflects in our account before the event.  We will unfortunately not be able to set up unless full payment is reflected in our account.

Bank Details

Please only use for EFT transactions. If a cash deposit is necessary, please add an additional R1.40 for every R100 to your invoice total to cover the cash deposit bank charges. It is your responsibility to cover the cash deposit bank charges.

Capitec
D Childsmith
Acc: 1898815990
Savings

Cash on Delivery (COD)

A R350 deposit is required to secure your booking.  The balance can be paid on the morning of your event before we set up.

Cancellations & Refunds

Please click here for our cancellations & refunds policy.

Each set includes 4 Safety Mats (2m x 2.4m each) for a combined area of 19.2m2, however, the soft play sets can be set up in many different ways to utilize the space that you have available.

Yes, each set comes with its own ball pond which is filled with 300 colourful balls.

Our earliest delivery time is 07h00 and latest collection time is 17h00, however, special arrangements can be made, should this be necessary.

You hire the soft play for the whole day.  Depending on what time you would like us to deliver and collect.  If you don’t specify times, then the soft play will be delivered between 7h00 and 9h00 and collected again at 17h00.

If you make prior special arrangements with us due to a party being in the evening, then we will allow the soft play to stay overnight providing you have an indoor and safe storage space for it.

Our Soft Play is suitable for children up to the age of 4 years.

Yes, we can adjust the tunnel to make it easier for them to climb through.

Unfortunately, we do not allow collections due to our Soft Play equipment getting lost and damaged in the past.

It takes around 20 minutes to set up the soft play depending on the venue.